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How can we help you?

CALL US

UK:
0844 809 4815

International:
+44 844 809 4815

EMAIL US

For general questions and
product enquiries:
info@misebeauty.com

For questions about your order :
orders@misebeauty.com

Terms & Conditions


GENERAL

Please read these terms and conditions carefully before using the misebeauty.com website (‘our website’). You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such terms and conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to Mise Beauty. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as provided in this Section of the Agreement), create derivative works based on, distribute, perform, display, or in any way exploit, any of the Content, software, materials, or Services in whole or in part.

INTELLECTUAL PROPERTY

All content available on the Site, including but not limited to text, graphics, logos, button icons, images, audio & video clips, data compilations and software, and the compilation thereof (collectively, the "Content") is the property of Mise Beauty our affiliates, partners or licensors, and is protected by United Kingdom and international copyright laws.

The trademarks, logos, and service marks displayed on the Site (collectively, the "Trademarks") are the registered and unregistered marks of Mise Beauty, our affiliates, partners or licensors, in the United Kingdom and other countries, and are protected by United Kingdom and international trademark laws.

Neither the Content or Trademarks nor any portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

ACCURACY OF CONTENT

We have taken all reasonable precautions to ensure that the information published within this website is accurate, in particular that prices shown are correct and that all our products have been fairly described.
If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
We do our best to represent the colours of the products that we carry on the website, however different monitors will display colour differently. If you have any questions about a colour, please call or e-mail us and we will do our best to help you choose the colour that is right for you.

PRICING AND AVAILABILITY

All prices are inclusive of Vat and exclude delivery charges. The total cost of your order is the prices of the goods ordered plus the delivery charges as set out in the postage and delivery section of this website.
We endeavour to keep all of our products in stock, however if you order a product that is currently out of stock, we will contact you to let you know. At that time you can choose to keep your request on backorder, cancel or change your order.

PRIVACY POLICY

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy

ACCEPTANCE

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.

The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless they notify us upon receipt that there is a problem or that they cancel the order in accordance with their cancellation right and/or they return the goods in accordance with our returns policy and procedure. (This does not however affect the customer’s statutory rights). If no such action has been taken, misebeauty.com shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.

LIMITATION OF LIABILITY

Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with use of or exposure to any Content posted, emailed, accessed, transmitted or otherwise made available via the Services. You are solely responsible for taking all precautions necessary and/or reasonable to protect yourself, your computer systems and other property from viruses, worms, horses, and other harmful content and code.

LINKS TO THIRD PARTY SITES

The Website may contain links to third party websites that are not owned or controlled by us. When you access third party websites, you do so at your own risk. We encourage you to be aware when you leave the Website and to read the terms and conditions and privacy policy of each third party website that you visit. We have no control over, and assume no responsibility for, the content, accuracy, privacy policies, or practices of, or opinions expressed in any third party websites. In addition, we will not and cannot monitor, verify, censor or edit the content of any third party site.

CANCELLATION RIGHT

The Distance Selling Regulations give you the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing, by letter, fax or e-mail. For further details of how to return merchandise please see our returns policy and procedure.

RETURNS POLICY

We hope that you will be completely satisfied with your purchase. However, you may return any unused Products you have purchased within 7 working days of delivery for any reason including if you simply change your mind.

We cannot refund damaged product returns or any item which has been used. You must arrange for and pay the costs of returning the Products to us. While in your possession, you must keep any Products you intend to return to us in good condition.

Even if you are returning all or part of your order to us, it remains your responsibility until it arrives back with us. We recommend that you use a secure method of postage for returning products to us, and protect the products from damage. If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item
If any of the following occur, we will, at our option, deliver to you a replacement Product or refund to you the price paid and your reasonable costs of returning the Products.

• the Product delivered is not what you ordered (including any Substitute Products), or does not correspond with its description;
• the Product delivered is not of a satisfactory quality; or
• the Product is not fit for any other purpose for which you have bought it and you notified us of this purpose before purchase, and we have not informed you that the Product is not fit for that purpose;

RETURNS PROCEDURE

We hope that you will be happy with your purchase. However if you do wish to return all or part of your order please notify us by e-mail (returns@misebeauty.com) within 7 working days of the date of delivery that you wish to return all or part of your order. You do not have to give any reason for the cancellation of your order but we appreciate it if you do, as it helps us to improve our service. You will then be issued with a RAN (Returns Authorisation Number) and advised on how to return your products. Upon safe receipt and provided that the products are returned unused and in re-saleable condition, you will be entitled to a refund from us, which will be paid as soon as possible, but in any event within 30 days.

If the product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item


COMPLAINTS

If you have any complaints, you should direct them to us via e-mail at info@misebeauty.com